Refund policy
Return & Refund Policy
60-Day Money Back Guarantee
At Tinnitro™, we stand behind our products and want you to feel confident in your purchase.
We offer a 60-Day Money Back Guarantee, which means you have 60 days after receiving your order to request a return or refund.
We encourage customers to use Tinnitro™ consistently for at least 4–5 days, as individual experiences may vary. If you are not satisfied with your results, simply contact us and we'll be happy to assist you.
How To Start A Return
To initiate a return or refund request, please contact us at:
Please include:
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Your order number
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The email address used to place the order
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A brief description of the issue or reason for the return
Our support team will provide further instructions and assist you through the process.
Damages And Incorrect Orders
Please inspect your order upon arrival.
If your item is defective, damaged during transit, or you received the wrong product, please contact us immediately at support@tinnitro.com so we can evaluate the issue and make it right.
Photos of the damaged or incorrect item may be requested to help expedite the resolution process.
Return Eligibility
To be eligible for a refund:
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Your request must be made within 60 days of receiving your order.
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Proof of purchase may be required.
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Returns must be authorized by our support team before being sent back.
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Unauthorized returns may not be accepted.
Non-Returnable Items
For health and hygiene reasons, certain items may not be eligible for physical return. In some cases, we may issue a refund without requiring the product to be returned.
Return requirements are determined on a case-by-case basis by our support team.
Lost Or Stolen Packages
Lost or stolen packages are not covered under our 60-Day Money Back Guarantee.
If your package is lost or stolen, please contact us at support@tinnitro.com, and we will gladly assist you in working with the shipping carrier to resolve the issue.
European Union 14-Day Cooling-Off Period
If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
The item must be in the same condition in which it was received and accompanied by proof of purchase.
This right is in addition to our 60-Day Money Back Guarantee.
Refund Process
Once your refund request has been reviewed and approved, your refund will be issued to your original payment method.
Please note that it may take some time for your bank or credit card provider to process and post the refund.
Most refunds appear within 5–10 business days, though processing times may vary depending on your financial institution.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If you wish to cancel an order, please contact us as soon as possible at support@tinnitro.com.
Once an order has been processed or shipped, cancellation may no longer be possible.
Policy Updates
Tinnitro™ reserves the right to modify this Return & Refund Policy at any time without prior notice.
By purchasing from Tinnitro™, you agree to the terms outlined in this policy.
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: support@tinnitro.com
Our support team is always happy to help.