FAQs
Frequently Asked Questions
Product Questions
What is Tinnitro™?
Tinnitro™ is a handheld Neuromuscular Stimulation (NMS) device designed to deliver gentle stimulation behind the ear. Many users use it as part of their daily wellness routine to help manage ringing, buzzing, or hissing sounds associated with tinnitus.
How does Tinnitro™ work?
Tinnitro™ uses gentle Neuromuscular Stimulation (NMS) to help calm overactive nerve signals associated with tinnitus. Simply apply the device behind the ear for 30–60 seconds and repeat as needed.
How long does each session take?
Most sessions take just 30–60 seconds per ear.
Does using Tinnitro™ hurt?
No. Tinnitro™ is designed to provide gentle, comfortable stimulation. Most users describe the sensation as mild and relaxing.
How quickly can I expect results?
Results vary from person to person. Some users notice improvements quickly, while others experience more gradual benefits with consistent use.
Can I use Tinnitro™ every day?
Yes. Tinnitro™ is designed for regular use and can easily become part of your daily routine.
Can I use Tinnitro™ whenever my ears start ringing?
Yes. Many users use Tinnitro™ whenever they experience ringing, buzzing, or hissing sounds.
Is Tinnitro™ rechargeable?
Yes. Tinnitro™ is rechargeable and comes with a USB charging cable.
Does Tinnitro™ come with everything I need?
Yes. Every package includes:
- Tinnitro™ device
- USB charging cable
- Interchangeable tips
- User instructions
Can I adjust the intensity?
Yes. Tinnitro™ offers multiple intensity levels so you can choose the setting that feels most comfortable.
Acupressure & Wellness Questions
Can Tinnitro™ be used for purposes other than tinnitus?
Yes. Many customers also use Tinnitro™ as an acupressure tool for relaxation and general wellness.
Which areas of the body can I use it on?
In addition to the area behind the ear, many users apply Tinnitro™ to acupressure points on the:
- Hands
- Feet
- Neck
- Shoulders
- Temples
Can more than one person use the device?
Yes. The device may be shared among family members. We recommend cleaning the tip after each use.
Safety Questions
Is Tinnitro™ safe?
Tinnitro™ is designed for gentle, non-invasive use. If you have a pacemaker, implanted electronic device, epilepsy, or any serious medical condition, consult your healthcare provider before use.
Who can use Tinnitro™?
Tinnitro™ is intended for adults experiencing ringing, buzzing, or hissing sounds, as well as those seeking a convenient acupressure and wellness tool.
Who should not use Tinnitro™?
Please consult your physician before use if you:
- Have a pacemaker or implanted device
- Have epilepsy
- Are pregnant
- Have a serious medical condition
- Are under 18 years old
Is Tinnitro™ a substitute for medical treatment?
No. Tinnitro™ is intended to complement your wellness routine and should not replace professional medical advice or treatment.
Ordering Questions
How do I place an order?
Simply add Tinnitro™ to your cart and proceed through our secure checkout.
Is checkout secure?
Yes. All payments are securely encrypted and processed through trusted payment providers.
Which payment methods do you accept?
We accept most major credit cards and other secure payment options available at checkout.
Shipping Questions
Do you offer free shipping?
Yes. Free standard shipping is available on all orders.
How long does shipping take?
Regular Shipping (Free)
7–10 business days
Expedited Shipping (Paid)
3–7 business days
Will I receive tracking information?
Yes. Every order includes a tracking number, which will be emailed once your order ships.
Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible at support@tinnitro.com and we'll do our best to help.
Returns & Warranty
What is your return policy?
We proudly offer a 60-Day Money Back Guarantee.
What if Tinnitro™ doesn't work for me?
If you're not completely satisfied, contact us within 60 days of delivery and we'll help arrange a refund.
How do I start a return?
Simply email support@tinnitro.com with your order number and reason for return, and our support team will guide you through the process.
Do I have to return the product?
Depending on your situation and location, our support team will provide return instructions if necessary.
Support Questions
How can I contact customer support?
Email us anytime at:
Our support team is happy to help with questions about orders, shipping, returns, and product usage.
What if I entered the wrong shipping address?
Please contact us immediately at support@tinnitro.com. If your order hasn't shipped yet, we'll do our best to update it.
Where are you located?
Tinnitro™ serves customers worldwide through our online store and dedicated customer support team.
Disclaimer
Has Tinnitro™ been evaluated by the FDA?
These statements have not been evaluated by the Food and Drug Administration. Tinnitro™ is not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Always consult your healthcare provider before starting any new wellness routine.